You can use custom payload profiles to control features on iOS devices that aren’t controlled by existing BlackBerry UEM policies or profiles. If a feature is controlled by an existing UEM policy or profile, a custom payload profile may not work as expected. You should use existing policies or profiles whenever possible.

You can create Apple configuration profiles using the Apple Configurator and add them to UEM custom payload profiles. You can assign custom payload profiles to users, user groups, and device groups.

For example, you want to control a new feature that will be available to devices when they upgrade to a new iOS update, but UEM won’t have an IT policy rule for that new feature until a future UEM software release. To solve this, you can create a custom payload profile that controls the feature until it is officially supported by UEM.