Frequently Asked Questions

BlackBerry Connect

 is a standalone product that offers instant messaging and presence capabilities. During an instant messaging conversation, you can view the contact information of the person you are messaging. The Contact info pane in 

BlackBerry Connect

 shows the email address along with other available contact information from 

Microsoft Active Directory

. In group discussions, you can view the presence of the group discussion members. Tapping a participant within the group discussion window opens the participant's information and shows the email address and other contact information from 

Microsoft Active Directory

. Tapping the email address opens 

BlackBerry Work

, creates a new email message, and prepopulates the To field in the email.

In 

BlackBerry Work

, you can view users' online presence. Tapping 

BlackBerry Dynamics Launcher

 > Contacts shows your contact list. Tapping a contact >  brings up 

BlackBerry Connect

 and opens a chat window for the user. 

For information about how you are notified when a new message arrives and 

BlackBerry Connect

 is in the background, see Change notification settings.

No, 

BlackBerry Connect

 does not automatically sign you out when the app goes into the background. 

BlackBerry Connect

 is configured, by default, to keep you logged in for 24 hours, although your IT administrator can change this setting. This 24-hour session renews itself every time you open the app and enter your password. You can also use the Away setting to change your status after a set period of time.