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Generate a diagnostics report on
iOS
devices

If this feature is enabled by your administrator, you can generate a diagnostics report and send the results to your administrator. If also enabled by your administrator, the CC field is prepopulated with the email address or multiple addresses to also receive your diagnostic report. You can delete the prepopulated email address in the CC field before you send your report.
  1. Tap The Launcher icon to open the
    BlackBerry Dynamics Launcher
    .
  2. Tap The Settings icon.
  3. In the
    Support
    section, tap
    Run Diagnostics
    .
  4. Tap
    Start Diagnostic
    .
  5. Tap
    Start
    .
  6. When the diagnostics complete, click
    Share logs
    to send an email with the report details or if enabled by your administrator, save file to the Local Docs location or an Enterprise remote Docs location.