Add steps

You can add steps to an incident when it is live. To add steps to a draft incident, see Add steps to a plan.
  1. Log in to the BlackBerry AtHoc management system as a Plan Manager, Organization Administrator, or Enterprise Administrator.
  2. Click Plan > Incident Manager.
  3. Optionally, select Live Incidents to filter the list of incidents.
  4. Select the incident that you want to add steps to.
  5. On the incident details page, click Add Step and select one of the following step types:
    • Alert
    • Attachment
    • Collaboration
    • Event
    • Free Text
  6. On the Add Step window, do one of the following:
    • For an Alert step, select an alert template from the list. Only alert templates that are ready to publish appear in the list. Click Preview to open a window that displays the details of the selected template.
    • For an Event step, select an event template from the list. Only event templates that are ready to publish appear in the list. Click Preview to open a window that displays the details of the selected template.
    • For an Attachment step, click View/Add Attachments. On the View/Add Attachments window, drag files or click Browse and then browse to and select the files you want to add. You can add up to 5 attachments totaling up to 1 MB. Click Apply.
    • For a Collaboration step, click Set Users & Groups. On the Set Users & Groups window, select the Users or Groups tab. Select the users or distribution lists you want to include in the collaboration, and then click Apply. Only users who have registered on the BlackBerry AtHoc mobile app or operators who have registered on the Collaboration page in the BlackBerry AtHoc management system can be added to the collaboration.
    • For a Free Text step, in the Free text instructions field, enter a maximum of 4000 characters of text.
  7. On the Add Step window, enter a step name. For alert and event steps, the Step Name field is automatically populated with the name of the selected template. You can edit this field.
  8. Optionally, enter a step description. The maximum number of characters is 200.
  9. Click Add.
The step is added to the live incident and can be activated.