View sync history

To review past synchronization activities, complete the following steps.

Note: Sync history is retained for 15 days.
  1. Log in to BlackBerry AtHoc as an Enterprise Administrator or System Administrator.
  2. Click The Settings icon.
  3. On the Settings screen, in the Users section, click Sync User Data from External Systems.
  4. On the External Systems screen, locate your Entra ID configuration.
  5. Click Actions > View Sync History.
  6. On the Sync History dialog, you can toggle between two tabs:
    • Production: Shows actual synchronization operations.
    • Test: Shows test operations.
  7. View the following information for each sync:
    • Sync Type (Manual/Scheduled)
    • Sync Date and Time
    • Sync Status (Success/Warning/Partial/Failure/Running)
    • Records Synced count
    • Successful/Failed/Partial counts
  8. Optionally, click the Download Log link to download a detailed log of any sync for troubleshooting.