Configure an Organizational Hierarchy attribute

Organizational Hierarchy attributes define organizational hierarchies that can be selected as alert or event targets. Organizational hierarchies are commonly created by integrating an external user directory, such as LDAP or Microsoft Active Directory.

You can also create an organizational hierarchy by importing it from a CSV file. For more information, see Import an organizational hierarchy.

The BlackBerry AtHoc User Sync Client creates the organizational hierarchy from LDAP. If you are using the User Sync Client and you want make changes to the organizational hierarchy manually, those changes may be lost when the next user synchronization occurs.

The organizational hierarchy attribute is not available in super enterprise or enterprise organizations. Organizational hierarchy attributes are available only in suborganizations or standalone organizations.

If you update an existing organizational hierarchy and a mapped node is not included in the new hierarchy, any user that is mapped to the excluded node is automatically mapped to the root node. Users can be mapped to the correct node by using a new organizational hierarchy during a user import or user sync.

  1. In the navigation bar, click The Settings icon.
  2. In the Users section, click User Attributes.
  3. On the User Attributes screen, click Organizational Hierarchy. The Organizational Hierarchy details page opens.
  4. Optionally, select Users Can Update if users need to modify the value.
  5. Optionally, select Mandatory if the attribute is a required field in the user profile. If this check box is selected, users must select a node in the organizational hierarchy, and cannot select the root directory.
  6. In the Values section, click Add Node to add a new node to the organizational hierarchy. If no nodes are selected, the new node is added to the bottom of the organizational hierarchy. Select an existing node and click Add Node to add a new node under it.
  7. Type the node name in the new field and press Enter. The node name has a 128 character limit and cannot contain comma (,) characters.
  8. Optionally, to move a node, drag the node to the new location.
  9. Optionally, to edit a node name, double-click on the node name and type your changes.
  10. Optionally, to delete a node, select the name and click Delete Node.
  11. Optionally, to revert your changes, click Remove Changes.
  12. Click Save.

All new and modified nodes are displayed in italics until saved.

Note: When you make changes to the organizational hierarchy, you must click Save to save your changes. If you navigate to another page, your changes are not saved. If you attempt to export the organizational hierarchy before saving, your changes are not exported.