Import an organizational hierarchy

You can create a new organizational hierarchy or update an existing one using an import CSV file. Include the hierarchical node in the Node Name column and the path in the Node Path column of the import file.
Tip: To modify an existing organizational hierarchy, follow the steps in Export an organizational hierarchy, save and update the downloaded CSV file, then import the updated organizational hierarchy.
  • The import CSV file must have the two required columns Node Name and Node Path.
  • Both required columns must contain a value. Empty cells in the CSV file will result in an error.
  • The import process replaces the existing organizational hierarchy.
  • Do not include double slashes (//) in the node path or node name.
  • Do not include commas (,) in the node name.
  • Do not include duplicate records in the import CSV file.
  • The first level of each path should be the root node and represented as a forward slash (/).
  • Up to 30 levels are allowed in one node path.
  • Up to 500 nodes can be imported in a single import.
  1. Log in to the BlackBerry AtHoc management system as an administrator.
  2. In the navigation bar, click Users > User Attributes.
  3. On the User Attributes screen, find and click the Organizational Hierarchy attribute.
  4. On the Organizational Hierarchy screen, in the Values section, click Import.
  5. Optionally, on the Import Organizational Hierarchy screen, click Download Template CSV file or View Instructions.
  6. On the Import Organizational Hierarchy screen, click Browse, then browse to and select the CSV import file.
  7. Click Import.
  8. When the import is complete, the Import Organizational Hierarchy results window opens. Click Close or Download Log.
  9. Click Save.
    When you make changes to the organizational hierarchy, you must click Save to save your changes. If you navigate to another page, your changes are not saved. If you attempt to export the organizational hierarchy before saving, your changes are not exported.