Reply through the Alert Details section
Replying to an alert from the Alert Details section is more appropriate for alerts that contain attachments, maps, or complex or detailed responses.
- In the navigation bar, click Alerts > Inbox.
- In the Inbox, locate the alert that you want to reply to.
- Click anywhere in the alert row. The details of the alert appear in the right pane.
- Click Reply at the top of the details section.
Note: The Reply button is disabled if the alert does not require a response, if it has expired, or if you have already responded to it.
A pop-up screen appears listing the response options for the alert with the first option already selected by default.
- Select a response option, and then click Reply Now.