Forward an incoming alert

  1. In the navigation bar, click Alerts > Inbox.
  2. In the Inbox, locate the alert that you want to forward.
  3. Click anywhere in the alert row. The details of the alert appear in the right pane.
  4. Click Forward Alert at the top of the details section.
  5. Optionally, if attachments are included in the alert, the Select Attachments window opens. Select the attachments that you want to include in the forwarded alert and click Close.

    The Alert Details screen appears, displaying the title, message body, attachments, and the default response options for the alert.

  6. Optionally, in the Content section, modify the title and message body if necessary.
  7. Optionally, in the Attachments field, drag and drop or click Browse to include additional attachments.
  8. Optionally, add more response options if the current options do not include all of the possible responses that you want to make available to recipients. The maximum number of response options is nine.
  9. In the Target Users section, select the people and organizations to forward the alert to.
  10. In the Target Users section, click Select Personal Devices and select the check box beside each personal device you want to include.
  11. Click Review and Publish.
  12. On the Review and Publish screen, review the content of the alert.
  13. Optionally, click Preview and Publish to preview how the forwarded alert will appear to end users.
  14. Click Publish.
Note: For an alert triggered due to a connect rule based on a selected condition, the severity and type values are retained from the original alert. The application overwrites the severity and type values selected in the alert template with the values from the alert forwarded from the Inbox.