Use the More Info Link field

Use the More Info Link field in the Content section of an alert or alert template to include a URL in an alert.

The URL address must begin with one of the following:
  • http:// – for standard web addresses
  • https:// – for secured web addresses
  • $ – for a placeholder. (If a $ is entered at the beginning the of the More Info Link field, the http:// prefex is not added to the field automatically and the Test URL button does not work.)
You can include any of the following types of URLs:
  • A URL that opens a webpage where users can get more details about the alert. When users receive the alert, a For more info link in it will take them to the webpage.
  • A URL that opens an attachment (media or documents) stored on Dropbox. For details on how to store an attachment on Dropbox, see Add an attachment using Dropbox.
  • A URL that opens a webinar. The following delivery devices can connect with webinar URLs provided in the More Info Link field:
    • Desktop app
    • Mobile app
    • Email
    • SMS with Short URL
    • Connected organization alert template
    • Connected organization from the Inbox. The More Info link appears in the Inbox of the receiving Connect organization.
    • Forwarded alert from a receiving Connect organization. The More Info link is provided when forwarding the alert.
    Note: Phone devices and SMS devices without a short URL cannot connect to a webinar through a URL in the More Info Link field.

To include the URL in SMS alerts, the SMS alert template must contain a [TargetUrl] placeholder. For more information, see "Configure the hosted gateway for cloud services" in the BlackBerry AtHoc System Settings and Configuration guide.

After you enter a URL in the More Info Link field, click Test URL to verify that the link works correctly.