Configure a call bridge for a response option

A call bridge is a type of alert response option for telephony devices consisting of a text response accompanied by a phone number. If you set up a Call Bridge phone option, end users must type the full phone number plus the passcode (if required) preceded by an ‘x’ delimiter: for example, (321)987-6543x98127.

Do not use the Call Bridge # or Pass Code fields to provide information other than a phone number and passcode to the user. Do not include URLs in the Call Bridge # or Pass Code fields. To provide a URL, use the More Info Link field.

  1. In the Response Options section, click The Add a Call Bridge icon beside a response option.
  2. In the Call Bridge # field, enter the conference call number. To add a pause between the call bridge number and the passcode, add a comma at the end of the call bridge number.
  3. In the Pass Code field, enter the pass code users will use to dial in to the conference call. The passcode can include digits (0 - 9) and the [# , *] special characters.