Add a bilingual alert

Operators can send an alert in two languages. The Bilingual Alert feature enables operators to send an alert in both an original language, and in a second language. Users can then choose a preferred language to receive alerts in.

The Bilingual Alerts feature does not support the following types of alerts:
  • Connect rules
  • Mobile events
  • WAM
  • BlackBerry Feed Service (BFS)
  • IPAWS

Bilingual alerts can be delivered using the preferred language templates for email and desktop notifications. When a bilingual alert is sent, the selected second language uses the corresponding email and desktop local templates. This ensures that the alert is fully displayed in the user's preferred language. If no delivery template exists for the selected language, the system defaults to the organization locale. Bilingual alerts do not support custom delivery templates.

  • The IsBilingualAlertSupported feature must be enabled by a System Administrator in Settings > Setup > Feature Enablement for the super enterprise, enterprise, or suborganization.
  • The Add Bilingual option must be enabled in the alert template in Alert Template Settings > Content.
  1. In the Content section of an alert, in the Add Bilingual field, click Add.
  2. On the Translation Language dialog, click Change Language.
  3. Select a language from the Select Language pull-down menu. The title, body, and response options are displayed in the original language on the left and in the selected language on the right.
  4. Review the translated text and make any necessary edits.
  5. Click Apply.
If you make any changes to the alert title, body, or response options, click Edit in the Add Bilingual field. On the Translation Language dialog, click Refresh Translation and then click Apply.