You can create alert placeholders for accountability templates so that operators can customize the content during publishing. For example, if your organization needs to create accountability templates that reference building numbers, you can create a placeholder called building_number. When operators publish the accountability template, they can select the correct building number for that instance of the accountability template.

1. In the navigation bar, click Account > Alert Placeholders.
2. On the Alert Placeholders screen, click New.
3. In the drop-down list, select one of the following alert placeholder types:
   • Multi-select Picklist: Accountability event creators can select one or more of the values in the list and have them appear in the accountability event when it is published.
   • Single-select Picklist: Accountability event creators can select one of the values in the list and have it appear in the event when it is published.
   • Text: Accountability event publishers are prompted to enter text that conforms to a minimum and maximum length. You can designate how many lines of text to display in the text box.
   • Date: Accountability event creators can accept the pre-set date or manually enter a new date before the event is published.
   • Date Time: Accountability event creators can accept the pre-set date and time or manually enter a new date and time before the event is published.
   • Time: Accountability event creators can accept the pre-set time or manually enter a new time before the event is published.
4. On the New Placeholder screen, in the Basic section, enter a name for the alert placeholder. The name must be between 1 and 200 characters and must be unique in the system.
5. Specify values for the alert placeholder, depending on the type.
   • Multi-select Picklist
     • Enter at least two unique values that have between 1 and 50 characters. Angle brackets (<>) are not allowed.
     • You can import the values from an existing text or .csv file. For more information, see "Import alert placeholder values" in the BlackBerry AtHoc Alert Templates guide.
   • Single-select Picklist
     • Enter at least one unique value between 1 and 50 characters. Angle brackets (< >) are not allowed.
     • You can import one or more values from a text or .csv file. For more information, see "Import alert placeholder values" in the BlackBerry AtHoc Alert Templates guide.
     • The name is case insensitive.
   • Text: Enter numerical values for the minimum length, the maximum length, and the number of lines to show. Angle brackets (< >) are not allowed.
     • Set the Minimum length to a value between 1 and 400 characters.
     • Set the Maximum length to a value between 1 and 400 characters.
     • Set the value for Lines to show to a value between 1 and 5. This value controls the height of the text box on the alert publishing screen.
     • Enter a text string for the value, with the number of characters between the Minimum length and the Maximum length.
   • Date: Select the date for the placeholder.
   • Date Time: Select the date and time for the placeholder.
   • Time: Select the time for the placeholder.
6. Click Save.

The alert placeholder is created. The alert placeholder appears in the placeholder list for all accountability event creators who have access to the organization where the placeholder was created or inherited.