Advanced Alert Managers and administrators can create new alert templates.

1. In the navigation bar, click Alerts > Alert Templates.
2. On the Alert Templates screen, click New.
3. On the New Template screen, select or enter values in the following sections. For more information on completing each section, click the links to the BlackBerry AtHoc Create and Publish Alerts guide:
   • Alert Template: Define alert template details
   • Content: Define content for an alert or alert template
   • Target Users: Target users
   • Select Personal Devices: Select personal devices for an alert or alert template
   • Target Organizations: Target AtHoc Connect organizations (If this has been enabled for your organization.)
   • Mass Devices: Select and configure mass devices for an alert or alert template (Only available in English-language alert templates.)
4. Configure the schedule for the alert template. See Configure the schedule for an alert or alert template.
5. Click Preview and Save or Save.
6. On the alert template preview screen, do any of the following:
   • In the Original Content section, review the title, body, response options, more info links, location, attachments, and targeted users, groups, and organizations in the original alert template content.
   • In the Device Summary section, review the selected devices. This section displays the percentage of targeted users that are reachable by each selected device. This section also displays any selected device delivery preferences and mass devices.
7. If Email is a targeted device, review and edit how the email alert will appear to end users in the Email Preview section. You can do any of the following:
   • Select the Include Map option to include the location selected in the template as a map in the alert. Users who receive the alert can click the image of the map in the alert to go to an interactive map. This option is selected by default.
   • Select a custom delivery template from the Custom Template pull-down menu. BlackBerry AtHoc provides default templates for each alert severity: High, Moderate, Low, Informational, and Unknown. If you do not select a template, the custom delivery template associated with the selected alert severity is used. If a template is selected, that email delivery template will always be used with email alerts.
     Note: If you select a custom template that your email delivery system does not support, the default template is used.
   • Click Edit & Format. On the Edit & Format dialog, use the text editing tools to modify the formatting of the title and body text and then click Apply.
     Important: Do not edit the title or body of any email alert template that requires additional details when published. Email templates should be edited only during publishing. Use this option only for alerts with content that does not change.
   • Click Reset Content to remove any changes that were made to the content and formatting in the email the preview and then click Reset on the confirmation dialog. This option appears only when the template was previously edited from the Email preview section.

   Your formatting updates are displayed in the Email Preview section.

8. Click Save.