Manage a pager device

  1. In the navigation bar, click The Settings icon.
  2. In the Devices section, click Devices.
  3. On the Personal Devices tab, click one of the following pager devices:
    • Pager
    • Pager (Numeric)
    • Pager (One Way)
    • Pager (Two Way)
    • Pager Group
  4. On the device details screen, click Edit.
  5. Modify the values in the Details section with names and information that are valid for your organization. You must be an Enterprise Administrator to update the Name, Common Name, Group Name, and Device Group Order fields
  6. Select a Device Group Order from the list.
  7. In the Contact Info Edit field, select who can edit contact information. The options are All, None, End Users, and Operators.
  8. Optionally, select Users Must Provide Contact Info For This Device in Self Service if you want to require users to provide that information. If you do not select this option, users can provide the information, but it is not required.
  9. Optionally, in the Help Text section, enter text that will appear on the screen when operators are creating an alert.
    Note: You must be an Enterprise Administrator to edit the help text fields.
    • Targeting Help Text: When the operator selects this device as a target, the text you enter in this field appears at the top of the Review and Publish screen.
    • Contact Info Help Text: The text you enter in this field appears under the device name on the End User details screen. The text should explain what should be entered in the field.
    • Contact Info Tool Tip: The text you enter in this field appears as a pop-up tool tip when the user hovers their cursor over the device name on the End User details screen. The text should explain what should be entered in the field.
  10. In the Delivery Gateways section, click Add a Delivery Gateway and then select AtHoc Cloud Delivery Service (West), or Zetron Pager.
  11. Click Save.
  12. Click More Actions > Enable if you are ready to make the pager device available for alert publishing.

The pager device is then fully configured.