Select general desktop software options

Note: Do not modify the following settings without first consulting BlackBerry AtHoc customer support.
  1. In the navigation bar, click The Settings icon.
  2. In the Devices section, click Desktop App.
  3. On the Desktop App window, in the Basic Options section, select or deselect the check boxes beside the following values:
    • Show Welcome message for first-time sign-on: Causes a web page with a welcome message to appear when the desktop app connects for the first time.
    • Right-click to dismiss Desktop pop-up: Allows end users to dismiss the desktop pop-up with a right mouse click.
    • Show uninstall option in control panel and Start menu: Shows the Uninstall button in the toolbar of the "Uninstall or change a program" dialog in Programs and Features when the AtHoc[edition] application is selected from the list of applications.
    • Collect workstation information: Allows the desktop app to send the IP address, computer name, username, and domain name to the BlackBerry AtHoc server. This reduces the amount of user information that is transferred over the network. When this option is deselected, IP targeting does not work.
    • Stop checking for updates when Desktop is locked: Prevents the desktop app from checking for updates when an end user's desktop is locked. This option is useful in environments where users do not turn off their computers.
  4. In the Email Address To Send Client Logs field, enter an email address (sendlog@athoc.com) to send the desktop app log to. When the user selects the "Send <organization name> Log" in the Start menu for the desktop app, the email address entered in this field receives a copy of the log file.
  5. In the ActiveX Object Name field, enter the ActiveX object name for the desktop app. This is used when creating the JavaScript code that is sent by the server to the desktop app in response to requests and in alerts. For example, when the user selects the “Access Self Service” menu option, selects a response option, or clicks a button on an alert.
  6. In the Audio section, select how the desktop app works with built-in speakers. Select Consider end user system settings to prevent the desktop app from overriding the end user's local system speaker settings. Select Always turn on speaker to override local speaker settings. When this option is selected, the Desktop Volume Threshold slider control appears. This option specifies the volume level that the desktop app sets the audio to.
    Note: The operating system does not provide a way for the desktop app to distinguish between headphones and speakers. When end users are wearing headphones that are plugged into the computer's audio jack, an incoming alert may sound extremely loud.