Send an Alert with Escalation

Learn how to set up an alert with a specific number of responses required and escalation settings.
  1. Create a new alert

    Click Alerts.

  2. Click New Alert
    Step 2 Click New Alert
  3. Click Create a Blank Alert
    Tip: You can save time by making and using alert templates. For more information, see BlackBerry® AtHoc® Create and Publish Alerts.
    Step 3 Click Create a Blank Alert
  4. Add at least one response option

    The alert ends once a certain number of responses are sent in. You will set this number in a few steps.

    Step 4 Add at least one response option
  5. Click Fill Count and Escalation
    Tip: If the alert template is configured to target dependents, the Fill Count and Escalation link does not appear. Go to the Target Users tab in the alert template settings to select targeting with either Fill Count or Dependents.
    Step 5 Click Fill Count and Escalation
  6. Enter the number of responses you require
    Step 6 Enter the number of responses you require
  7. Choose which response option to count

    After the system receives the required number of this response, the alert ends.

    Step 7 Choose which response option to count
  8. Select the Enable Escalation option
    Step 8 Select the Enable Escalation option
  9. Choose an attribute to split the target users into groups

    Alerts will be sent to each group sequentially until the fill count is met. A group of users will only get an alert if there were not enough responses from the previous groups.

    Step 9 Choose an attribute
  10. Choose the order of escalation

    If the attribute is a list, alerts are delivered in the order defined in the attribute's properties.

    Step 10 Choose the order of escalation
  11. Set the escalation interval

    If the first group does not send enough responses to meet the fill count during the interval, alerts go out to the next group according to the escalation priority.

    Step 11 Set the escalation interval
  12. Click Apply

    Click Apply to save your changes.

    Tip: The Target Users section displays the number of required responses for the selected response option.
    Step 12 Click Apply
  13. That's it!

    You have successfully configured an alert with fill count!

    Select the targeted users and personal devices to complete the AtHoc alert.

    Step 13 That's it
To learn more about publishing an AtHoc alert, see BlackBerry AtHoc Create and Publish Alerts.