Users can log in to BlackBerry UEM Self-Service to generate their own BBM Enterprise activation passwords, and to view or deactivate BBM Enterprise that is installed on their devices. To access UEM Self-Service, an administrator will send you a link to sign-in to the console. Users can view these options from the BBM Enterprise menu in BlackBerry UEM Self-Service.

You can configure options to generate a password and to view or deactivate BBM Enterprise on the Self-Service settings page in BlackBerry UEM. You can also choose whether to send an activation email and set a rule for password complexity. For more information, see Managing activation settings in the BlackBerry UEM Administration guide.

Consider the following when using BlackBerry UEM Self-Service for BBM Enterprise:

• If a user generates a BBM Enterprise activation password, an available BBM Enterprise activation email template is always used regardless of the Self-Service activation email template setting that you configured.
• You should enable the Send activation email option to ensure that all users receive their activation instructions by email because desktop BBM Enterprise users cannot scan QR codes.
• Since BBM Enterprise does not allow you to enter the BlackBerry UEM server address directly, you should enable the Turn on registration with the BlackBerry infrastructure option on the Activation defaults page in BlackBerry UEM. To set the option, navigate to Settings > General Settings > Activation defaults.