Activate an Android Enterprise device using a managed Google Play account

The following activation instructions apply to supported Android devices that are assigned the Work space only (Android Enterprise) or Work and personal - full control (Android Enterprise) activation type. To activate devices that are connected to a managed Google Play account with the Android Enterprise Work and personal - user privacy activation type, see Activate an Android Enterprise device with the Work and personal - user privacy activation type.

You can configure and include a QR Code that contains the location of the UEM Client app source file in the activation email message that you send to users. When a user scans the QR Code code, the UEM Client is downloaded automatically. To configure and include a QR Code in the activation email message, you must select the “Allow QR codes for device activation” check box in the Activation defaults page (Settings > General settings > Activation defaults). You must also select the “Allow QR code to contain location of UEM Client app source file” check box and specify the location of the UEM Client app source file. To get the .apk file of the latest version of the UEM Client, see KB 42607.

Send the following activation instructions to the device user.

Your device administrator sent you one or more email messages with the information that you need to activate your device. The email message includes a QR Code with the information needed to install the UEM Client and activate the device.
  1. On the device that you want to activate, if you don't see the device setup screen, reset your device to its factory default settings.
  2. To open the device's QR Code reader, tap the device screen seven times.
  3. To download the UEM Client, scan the QR Code that your administrator provided in the activation email.
  4. Open the UEM Client.
  5. Read the license agreement and tap the I accept the License Agreement checkbox.
  6. On the Set up your profile screen, tap Set up. It may take a moment to set up the work profile.
  7. Choose a screen unlock method.
  8. If you are prompted by the Secure start-up screen to require a password when the device starts, tap Yes.
  9. Type a device password and type it again to confirm it, then tap OK.
  10. Select how you want your notifications to display. Tap Done.
  11. Create a UEM Client password and tap OK. If you are using BlackBerry Dynamics apps, you will also use this password to sign in to all of your BlackBerry Dynamics apps.
  12. Tap Enroll.
  13. If you want to set up fingerprint authentication for the UEM Client and BlackBerry Dynamics apps, follow the instructions on the screen. Otherwise, tap Cancel.
  14. If you are signed out of your device, unlock your device to complete the UEM activation.
  15. If you are prompted to allow the connection to BlackBerry Secure Connect Plus, tap OK and wait for the connection to turn on.
  16. If you are prompted to install work apps on your device, follow the instructions on the screen.
To verify that the activation process completed successfully, do one of the following:
  • In the UEM Client, tap the menu icon > About. In the Activated Device section, verify that the device information and the activation time stamp are present.
  • In the BlackBerry UEM Self-Service console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.