Activate an Android Enterprise device with the Work and personal - user privacy activation type

To activate devices with the Work and personal - user privacy (Android Enterprise) activation type, send the following activation instructions to device users. Devices with this activation type don't need to be reset to factory default settings before activation.
Your device administrator sent you one or more email messages with the information that you need to activate your device. If the email message includes an activation QR code, you can use it to activate your device. If you did not receive a QR code, make sure you have the following information:
  • Your work email address
  • Your UEM username (usually your work username)
  • Your UEM activation password
  • The UEM server address (if required)
  1. On the device, install the BlackBerry UEM Client from Google Play.
    If the device doesn't have access to Google Play, you can manually download the UEM Client using an .apk file. To get the .apk file of the latest version of UEM Client, see KB 42607.
  2. Open the UEM Client.
  3. Read the license agreement and tap the I accept the License Agreement check box.
  4. Do one of the following:

    Task

    Steps

    Scan a QR code to activate the device.

    1. Tap The QR code icon.
    2. To allow the UEM Client to take pictures and to record video, tap Allow.
    3. Scan the QR code that your administrator provided in the activation email.

    Manually activate the device.
    1. Type your work email address and tap Next.
    2. Type your activation password and tap Activate My Device.
    3. If necessary, type the server address and tap Next.
    4. If necessary, type your username and activation password and tap Next.
  5. To allow the UEM Client to make and manage phone calls, tap Allow.
  6. On the Set up your profile screen, tap Set up. It may take a moment to set up the work profile.
  7. If you are prompted log in to your Google account, enter your Google email address and password.
  8. Choose a screen unlock method.
  9. If you are prompted by the Secure start-up screen to require a password when the device starts, tap Yes.
  10. Type a device password and type it again to confirm it. Tap OK.
  11. Select how you want your notifications to display. Tap Done.
  12. Create a UEM Client password and tap OK. If you are using BlackBerry Dynamics apps, you will also use this password to sign in to all of your BlackBerry Dynamics apps.
  13. Tap Enroll.
  14. If you want to set up fingerprint authentication for the UEM Client and BlackBerry Dynamics apps, follow the instructions on the screen. Otherwise, tap Cancel.
  15. If you are signed out of your device, unlock your device to complete the UEM activation.
  16. If you are prompted to allow the connection to BlackBerry Secure Connect Plus, tap OK and wait for the connection to turn on.
  17. If you are prompted to install work apps on your device, follow the instructions on the screen.
To verify that the activation process completed successfully, do one of the following:
  • In the UEM Client, tap the menu icon > About. In the Activated Device section, verify that the device information and the activation time stamp are present.
  • In the BlackBerry UEM Self-Service console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.