Activate an Android Enterprise device without access to Google Play

The following activation instructions apply to devices that are assigned the Work space only (Android Enterprise) and Work and personal - full control (Android Enterprise) activation types and that don't have access to Google Play. The user can download the BlackBerry UEM Client using an .apk file of the app. You can configure and include a QR Code that contains the location of the UEM Client source file in the activation email message that you send to users. When a user scans the QR Code code, the UEM Client automatically downloads.

To configure and include a QR Code in the activation email message, you must select the “Allow QR codes for device activation” check box in the Activation defaults page (Settings > General settings > Activation defaults). You must also select the “Allow QR code to contain location of UEM Client app source file” check box and specify the location of the UEM Client app source file. To get the .apk file of the latest version of the UEM Client, see KB 42607.

Send the following activation instructions to device users.

Your device administrator sent you one or more email messages with the information that you need to activate your device. If you received an activation QR Code from your administrator, you can use it to activate your device. If you did not receive a QR Code, make sure that you have the following information:
  • Your work email address
  • Your UEM username (usually your work username)
  • Your UEM activation password
  • Your UEM server address (if required)
  1. On the device that you want to activate, if you don't see the device setup screen, reset your device to its factory default settings.
  2. To open the device's QR Code reader, tap the device screen seven times.
  3. To download the UEM Client, scan the QR Code that your administrator provided in the activation email message.
    The UEM Client automatically downloads on to the device.
  4. Open the UEM Client.
  5. Read the license agreement and tap the I accept the License Agreement check box.
  6. Do one of the following:

    Task

    Steps

    Use a QR Code to activate the device.
    1. In the UEM Client, tap The QR code icon.
    2. To allow the UEM Client to take pictures and record video, tap Allow.

    Manually activate the device.
    1. Type your work email address and tap Next.
    2. Type your activation password and tap Activate My Device.
    3. If necessary, type the server address and tap Next.
    4. If necessary, type your username and activation password and tap Next.
  7. On the Set up your profile screen, tap Set up. It may take a moment to set up the work profile.
  8. Choose a screen unlock method.
  9. If you are prompted by the Secure start-up screen to require a password when the device starts, tap Yes.
  10. Type a device password and type it again to confirm it. Tap OK.
  11. Select how you want your notifications to display. Tap Done.
  12. Create a UEM Client password and tap OK. If you are using BlackBerry Dynamics apps, you will also use this password to sign in to all of your BlackBerry Dynamics apps.
  13. On the next screen, tap Enroll.
  14. If you want to set up fingerprint authentication for the UEM Client and BlackBerry Dynamics apps, follow the instructions on the screen. Otherwise, tap Cancel.
  15. If you are signed out of your device, unlock your device to complete the UEM activation.
  16. If you are prompted to allow the connection to BlackBerry Secure Connect Plus, tap OK and wait while the connection turns on.
  17. If you are prompted to install work apps on your device, follow the instructions on the screen.
  18. If necessary, to set up email on your phone, open the email app that your organization wants you to use and follow the instructions.