Map enterprise organizations to a super enterprise

If you are an Enterprise Administrator, you can map enterprise organizations to your super enterprise organization. The Set Up Enterprises section in General Settings > Enterprise Features is visible only when logged in to a super enterprise organization.
When you map an enterprise organization to a super enterprise organization, the following actions occur:
  • The BlackBerry AtHoc system checks for duplicate users. The enterprise organization cannot be mapped to the super enterprise organization if duplicate users are found. Duplicate users must be resolved by modifying user details or deleting duplicates.
  • Any suborganizations of the mapped enterprise organization are added to the super enterprise.
  • The mapped enterprise organization inherits entities including user attributes, alert folders, audio files, and delivery templates from the super enterprise organization. When an organization inherits entities that have the same name, when an operator hovers over the entity name, a tooltip appears that indicates that the entity is inherited and includes the name of the organization from which the entity was inherited.
  • The mapped enterprise organization does not inherit alert templates and alert placeholders from the super enterprise.
  • Users in the mapped enterprise organization are added to the super enterprise organization.
  1. In the Set Up Enterprises section, click Map Enterprises. The Organization Structure window opens and displays enterprise organizations that are not mapped to any super enterprise in the Enterprises column. Mapped enterprise organizations are displayed in the Selected Enterprises column.
  2. Click an enterprise organization in the Enterprises column.
  3. Optionally, click View Hierarchy to view the organization hierarchy of the selected enterprise organization.
  4. Click Add to add the selected enterprise organization to the Selected Enterprises column.
  5. Click Preview Hierarchy to preview the organization hierarchy of the super enterprise with the added enterprise organizations. If the hierarchy is not correct, click Cancel and then repeat Steps 1 to 4.
  6. Click Save.
  7. Optionally, if there are duplicates entities such as attributes, placeholders, alert templates, accountability templates, folders, delivery templates, or audio files found in the enterprise organizations being mapped, the Duplicated Entities Found window appears. Do any of the following:
    1. Click Export to Excel to export the list of duplicate entities.
    2. Click Cancel to return to the General Settings page.
    3. Click Next to continue mapping.
  8. On the Confirm - Enterprise(s) Mapping to Super Enterprise confirmation window, click Confirm.
CAUTION: This action cannot be undone.