Configure the password expiration warning message

For Active Directory users and user groups that use the PSO (Password Settings Object) method to set the maximum password age, you can configure the BEMS dashboard and BEMS Cloud to allow users' BlackBerry Work apps to display a warning message when their Active Directory password is about to expire. By default, this feature is disabled.
For information on displaying a warning message for users that use the GPO (Global Policy Object) method to set the maximum password age, see Configure BlackBerry Work app settings.
  • Make sure that you have the following information:
    • Logon credentials for the service account that is used to authenticate to the domain controller.
    • LDAP server name and port number. The LDAP server name must be one of the Domain Controllers.
  • Verify that the service account has READ permissions to the "Password Settings Container". For instructions, see Add Read permission to the account used to authenticate to the LDAP server.
  • In a BEMS Cloud environment, also verify that a BlackBerry Connectivity Node is installed and configured. For more information, see Steps to install and activate the blackberry connectivity node.
  • Verify that administrators use the PSO method to set the maximum password age for the users.
  • Verify that users in your environment are running a supported version of the BlackBerry Work app.
  1. Complete one of the following tasks:

    Environment

    Steps

    On-premises
    1. In the BlackBerry Enterprise Mobility Server Dashboard, under BlackBerry Configuration, click Mail.
    2. Click Password Expiry Settings.
    3. Select the Enable LDAP Lookup checkbox to allow BEMS to query Active Directory for password expiry details for the users.
    4. In the LDAP Server Name field, type the name of the LDAP Server (for example, ldap.<DNS_domain_name>).
    5. In the LDAP Server Port field, type the port number of the LDAP server. By default, the port number is 389.
    6. Optionally, select the Enable SSL LDAP checkbox to tunnel data through an SSL-encrypted connection. If you enable SSL LDAP, the default port is to 636. This step requires you to import the LDAP certificate into the BEMS keystore. For instructions, see "Upload the Microsoft Exchange Server SSL certificate to the BEMS database" in the BEMS-Core configuration content.
    7. In the LDAP Base DN field, enter the base DN for the LDAP search. If this entry is not set, BEMS tries to find the base DN in the namingContexts attribute.

    Cloud
    1. In the BlackBerry UEM Cloud management console, click Settings > BlackBerry Dynamics > Email notifications.
    2. Click the Password expiry tab.
    3. Click Edit icon.
    4. Select the Enable password expiry checkbox to allow BEMS to query Active Directory for password expiry details for the users.
    5. In the LDAP server name field, type the name of the LDAP Server (for example, ldap.<DNS_domain_name>).
    6. In the LDAP port field, type the port number of the LDAP computer. The default port is 389.
    7. Enter the LDAP logon account and password. You can enter the logon account in the format domain\username or User Principal Name (UPN) username@domain.
    8. In the Base DN (Domain controller) field, enter the base DN for the LDAP search. If this entry is not set, BEMS tries to find the base DN in the namingContexts attribute.
    9. Optionally, select the Enable SSL LDAP checkbox to tunnel data through an SSL-encrypted connection. If you enable SSL LDAP, type the port number to the LDAP computer that you used in step 6. The default port for is 636. This step requires you to import the LDAP certificate into the BEMS keystore. For instructions, see Create a trusted connection between BEMS Cloud and Microsoft Exchange Server.
  2. Click Test to test the connection to the LDAP server.
  3. Click Save.