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  5. Managing BBM Enterprise users and their accounts across one or more UEM servers in the same organization

Managing
BBM Enterprise
 users and their accounts across one or more
UEM
 servers in the same organization

For locally imported users (manually created or imported using a .csv file):
  • If an administrator manually deletes this type of
    BBM Enterprise
     user, recreating the user (on the same or another
    BlackBerry UEM
     tenant) will result in a new
    BBM Enterprise
     account for the user.
  • If an administrator migrates this type of
    BBM Enterprise
     user to a different
    UEM
     in the same organization, reactivating the user (on the same or a different UEM tenant) will result in the same
    BBM Enterprise
     account for the user.
  • This type of user can exist on multiple
    UEM
     instances in the same or different organizations. Each user is assigned a different
    BBM Enterprise
     account.
For
Microsoft Active Directory
 or LDAP users imported into
UEM
 using an
Active Directory
 or LDAP-linked
UEM
 group:
  • If an administrator manually deletes this type of
    BBM Enterprise
     user, recreating the user (on the same or another
    UEM
     tenant) will result in a new
    BBM Enterprise
     account for the user unless this user exists in another
    UEM
     instance in the same organization.
  • If an administrator migrates this type of
    BBM Enterprise
     user to a different UEM in the same organization, reactivating the user (on the same or a different
    UEM
     tenant) will result in the same
    BBM Enterprise
     account for the user.
  • This type of user can exist on multiple
    UEM
     instances in the same or different organizations. If this user exists in different organizations, they are assigned a different
    BBM Enterprise
     account. If this type of user exists in multiple
    UEM
     tenants in the same organization, they are assigned the same
    BBM Enterprise
     account, but this configuration must be avoided due to potential issues with
    BBM Enterprise
    .