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  3. BBM Enterprise Administration Guide for BlackBerry UEM
  4. Using BlackBerry UEM Self-Service to configure BBM Enterprise

Using
BlackBerry UEM Self-Service
 to configure
BBM Enterprise

For
BlackBerry UEM
 version 12.11 and later, users can log in to
BlackBerry UEM Self-Service
 to generate their own
BBM Enterprise
 activation passwords, and to view or deactivate
BBM Enterprise
 that is installed on their devices. Users can view these options from the
BBM Enterprise
 menu in
BlackBerry UEM Self-Service
.
You can configure options to generate a password and to view or deactivate
BBM Enterprise
 on the Self-Service settings page in
BlackBerry UEM
. You can also choose whether to send an activation email and set a rule for password complexity. For more information, see Managing activation settings in the
BlackBerry UEM
 Administration guide.
Consider the following when using
BlackBerry UEM
 Self-Service for
BBM Enterprise
:
  • If a user generates a
    BBM Enterprise
     activation password, an available
    BBM Enterprise
     activation email template is always used regardless of the Self-Service activation email template setting that you configured.
  • You should enable the Send activation email option to ensure that all users receive their activation instructions by email because desktop
    BBM Enterprise
     users cannot scan QR codes.
  • Since
    BBM Enterprise
     does not allow you to enter the
    BlackBerry UEM
     server address directly, you should enable the Turn on registration with the BlackBerry infrastructure option on the Activation defaults page in
    BlackBerry UEM
    . To set the option, navigate to Settings > General Settings > Activation defaults.