Known issues for
BlackBerry Connectivity

BlackBerry Connectivity
for
Android

If your device is running

Android

10 before you upgrade the

BlackBerry Connectivity

app, you may lose access to work resources. If you encounter this issue, restart your device.

Samsung

devices activated with the

Work space only

(

Android Enterprise

fully managed device) activation type, you cannot send or receive MMS messages when container-wide VPN is enabled. (BSCP-824)

When a user tries to upgrade from a previous version of the app to the latest version available in the

App Store

, the upgrade might not complete successfully due to a known issue in the

iOS

software.

Workaround:
Uninstall the app that is currently on the device, then install the latest version that is available in the

App Store

When trying to upgrade the

BlackBerry Connectivity

app on devices running

iOS

13, the app update stalls and might not complete successfully if the device has a secure tunnel connection established. (BSCP-808)

Workaround
: Before you update the

BlackBerry Connectivity

app, disconnect the secure tunnel connection. After you update the app, check the app to verify that the connection is re-established.

If an enterprise connectivity profile with per-app VPN configured is assigned to an

iOS

device with the User privacy - User enrollment activation type, the per-app VPN connection cannot be established. (BSCP-801)