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  2. Cylance Endpoint Security
  3. Cylance Endpoint Security Data Collection and Use
  4. How Cylance Endpoint Security products collect and use data
  5. How CylanceGATEWAY collects and uses data

How
CylanceGATEWAY
 collects and uses data

For complete information about this product, see the Cylance Endpoint Security docs.
Item
Data collection and use
Collection of device data
  • CylanceGATEWAY
     collects the following device data to give your organization’s administrators visibility into users’ network activity:
    • Hostname
    • OS
    • Last connected date and time
  • The data is accessible to authorized
    BlackBerry
     support and service management staff.
  • Data is retained for as long as a registered device is active.
Collection of endpoint network activity
  • CylanceGATEWAY
     collects the following network activity data from endpoint devices to give your organization’s administrators visibility into users’ network activity:
    • DNS activity
    • Destination IP address
    • Destination port
    • TLS certificates
    • Categories of network resources accessed
    • Data transferred
    • Date and time
  • Administrators can take this data into account when they configure risk mitigation policies.
  • The data is accessible to authorized
    BlackBerry
     support and service management staff.
  • Data is retained for 30 days.
Identifying alerts and events
  • CylanceGATEWAY
     collects the following information about alerts and events to give your organization’s administrators visibility into users’ network activity and potential threats:
    • Risk calculation
    • Risk type
    • Status
    • Username
    • Device name
    • Network destination
    • Action taken
    • Data transferred
    • Detection time
    • Response actions
  • The data is accessible to authorized
    BlackBerry
     support and service management staff.
  • Data is retained for 30 days.
Data storage and retention
  • BlackBerry
     uses the data described above to facilitate the performance of the EULA under which
    BlackBerry
    ’s services and products are offered. The data is shared only with necessary third-party services that are needed to fulfill the intended purpose of the services.
  • BlackBerry
     will not sell, lease, or otherwise distribute this information.
  • The endpoint data that is collected is stored in
    Amazon Web Services
    , in a location of the customer's choice:
    • Northern Virginia, US
    • Frankfurt am Main, Germany
    • Sao Paulo, Brazil
    • Tokyo, Japan
    • Sydney, Australia