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How
CylanceGATEWAY
collects and uses data

For complete information about this product, see the Cylance Endpoint Security docs.
Item
Data collection and use
Collection of device data
  • CylanceGATEWAY
    collects the following device data to give your organization’s administrators visibility into users’ network activity:
    • Hostname
    • OS
    • Last connected date and time
  • The data is accessible to authorized
    BlackBerry
    support and service management staff.
  • Data is retained for as long as a registered device is active.
Collection of endpoint network activity
  • CylanceGATEWAY
    collects the following network activity data from endpoint devices to give your organization’s administrators visibility into users’ network activity:
    • DNS activity
    • Destination IP address
    • Destination port
    • TLS certificates
    • Categories of network resources accessed
    • Data transferred
    • Date and time
  • Administrators can take this data into account when they configure risk mitigation policies.
  • The data is accessible to authorized
    BlackBerry
    support and service management staff.
  • Data is retained for 30 days.
Identifying alerts and events
  • CylanceGATEWAY
    collects the following information about alerts and events to give your organization’s administrators visibility into users’ network activity and potential threats:
    • Risk calculation
    • Risk type
    • Status
    • Username
    • Device name
    • Network destination
    • Action taken
    • Data transferred
    • Detection time
    • Response actions
  • The data is accessible to authorized
    BlackBerry
    support and service management staff.
  • Data is retained for 30 days.
Data storage and retention
  • BlackBerry
    uses the data described above to facilitate the performance of the EULA under which
    BlackBerry
    ’s services and products are offered. The data is shared only with necessary third-party services that are needed to fulfill the intended purpose of the services.
  • BlackBerry
    will not sell, lease, or otherwise distribute this information.
  • The endpoint data that is collected is stored in
    Amazon Web Services
    , in a location of the customer's choice:
    • Northern Virginia, US
    • Frankfurt am Main, Germany
    • Sao Paulo, Brazil
    • Tokyo, Japan
    • Sydney, Australia