What's new in BlackBerry® AtHoc® mobile app 4.15

iOS and Android -  May 2025

Go to location on map
: Tapping a location point from an alert or accountability event on the map and then clicking now opens the map app on the user's device. Directions from the user's current location to the location of the tapped point are calculated automatically.
Hyperlinked content support
: The
BlackBerry AtHoc
mobile app now supports hyperlinked content in the body section of alerts, accountability events, and templates. Tapping a website URL that ends with a common top-level domain (for example .com, .org, .net, or .gov) opens the default web browser on the device. Website URLs with or without "http://" or "https://" are tappable.
Tapping on an email address (containing the "@" symbol) opens the default email client on the device. If no email client is installed, the device's OS prompts the user to download an email app.
Mobile App Work and Personal devices
: Two distinct device types are now available for the mobile app: Mobile App - Work and Mobile App. End users who register through MDM can automatically be assigned to the Mobile App - Work device type. Users who register manually are assigned to the Mobile App device type. This separation of devices types enables operators to send alerts to either work devices, personal devices, or both, ensuring that sensitive content can be sent only to users' work devices.
OS support
:
Support for iOS 18 was added.
Support for Android 15 was added.
Support for Android 11 was deprecated.
Reset a forgotten password or username
: Users can now recover their username or reset a password within the mobile app without needing to navigate to an outside web browser. Users can choose to recover their username or reset their password by receiving a text or email.
Users can reset a forgotten password or retrieve their username from the mobile app login screen. When a username retrieval or password reset is completed, the user is presented with a login screen on the mobile app.
Resetting a forgotten password or username can also be started during advanced feature flows such as alert publishing, viewing a report summary, or responding on behalf of others as an Accountability Officer. Once a username retrieval or password reset is successful, the user is automatically redirected back to the relevant feature screen.
For users who use smart card or biometric authentication, if the verification fails, the mobile app provides a fallback to username and password authentication where users can then access the forgotten username and password functionality.
Smartcard authentication for the mobile app
: Administrators can now enable smart card as the sole authentication method for the
BlackBerry AtHoc
mobile app. This gives mobile app users with a valid smart card certificate installed on their device access to advanced features such as alert publishing, report summary, and Accountability Officer response on behalf of others while preventing access from personal devices.
When smart card authentication is the only authentication method and the maximum number of failed smart card authentication attempts is reached, users now see an appropriate error message and fallback to username and password authentication does not occur.
Support for additional locales
: When an alert is published to the mobile app in any of the following locales, it is now displayed in the chosen locale, including section labels such as "More Info" and "Response Options." The following locales are now supported:
Arabic
Chinese (Mandarin)
Dutch
English (UK)
English (US)
French
French (CA)
German
Greek
Hindi
Indonesian
Italian
Japanese
Korean
Malay
Polish
Portuguese (Brazilian)
Portuguese (Portugal)
Russian
Slovak
Spanish (ES)
Spanish (MX)
Swedish
Turkish
Vietnamese
Tap to go to location
: Tapping a location that appears in the body of an alert now opens the default map app on the user's device to the tapped location. Physical addresses, landmark names, and location pins can be tapped.