- What is the BlackBerry AtHoc mobile app?
- Set up the BlackBerry AtHoc mobile app
- Update your user profile
- Respond to alerts
- Update the status of an accountability event
- Manage organizations
- Enable or disable biometric authentication
- Advanced features
- Collaboration
- Log out of the mobile app
- Smart card authentication error codes
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
Menu
Tap
at the top left corner of the home screen. From the menu you can access the following items:

Name | Description |
---|---|
My Organization | Displays the name and logo of the organization you are connected to. |
Manage Organization | Adds and manages organizations to receive alerts from one or multiple organizations. Specifies the primary organization. |
My Profile | Displays your user information including name, email, and phone numbers. |
Subscriptions | Displays your organization subscriptions. |
FAQs | Displays the list of frequently asked questions. |
Send Feedback | Opens the email client to send feedback or suggestions. |
Send Admin Log | Opens the email client to send a log file to report issues. A .txt file with the Admin Log is automatically attached to the email message. You can provide additional information. When the user taps the Send Log button, in the compose email screen, the "To" field is automatically populated with the support@athoc.com address. |
About Us | Displays the build version number. |
Logout | Logs you out of the app. You must have the Alert Publishing or Accountability Manager permission. This option displays only if the user is authenticated and logged in to an organization |
Terms of Use | Displays the BlackBerry Solution License Agreement. |