Known issues
The following tables list known issues based on the release version that first had the issue.
4.12.1
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-12253 | iOS | Users on iOS 17 receive multiple alert push notifications. | Upgrade to mobile app release 4.13. Open the app after the upgrade. |
MBL-12387 | iOS | Users on iOS 17 see alert push notifications reappear even after viewing an alert. | — |
4.11
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-10402 | iOS | When scheduled location access is enabled, the end user's location is not updated when the mobile app is in a 'killed' state. | The end user can tap the scheduled location access notification to launch the mobile app and automatically update their location. |
MBL-10456 | Android | The approximate location is not updated when sending an emergency using a blue tooth button when the mobile app is in the background or in a 'killed' state. | — |
4.8
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8860 | Both | The Check In / Check Out field is displayed on the organization details page as Check In instead of Check In / Check Out. | — |
4.7
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8321 | Android | When using a OnePlus 6T device, an operator cannot access the alert publishing flow when an invalid fingerprint is provided for Biometric Authentication. | Disable the Biometric Authentication setting in the organization details screen on the BlackBerry AtHoc mobile app. |
4.6
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-7573 | iOS | On the collaboration screen, the footer at the bottom appears blank, which makes the chat look like it is clipped. | — |
MBL-7584 | iOS | On the collaboration screen, the header scrolls. | — |
4.5
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-7371 | iOS | When the mobile app is launched from the app shortcut, the progress indicator is displayed as a white box. | — |
4.4
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-6864 | Android | The file name of an attachment is different in the alert details screen than the file name when the attachment is opened. | — |
4.2
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-2070 | Android | Unable to do a manual refresh to view the latest information in the Delivery Summary section. | — |
MBL-3433 | Android | Device is connected to the internet but the "No network connectivity" banner is still displayed. | — |
MBL-5581 | Android | When the user is switching organization and sends an emergency using the 3D Touch app short cut, the emergency is not sent successfully. | — |
MBL-6862 | Both | Video recorded from a phone device while sending an emergency is blurry when the video is added as an attachment. | — |