Known issues
The following table describes issues that were first noted in version 4.10. Subsequent tables in this section list all other known issues, organized based on the product version that first had the issue.
4.10
- There are no known issues for this release.
4.9.1
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-9657 | iOS | On devices running iOS 13, if the Allow Notifications setting for AtHoc is turned off, critical alerts do not display a banner or make a sound. | Turn on the Allow Notifications setting under Settings > Notifications > AtHoc > Allow Notifications. |
4.9
- There are no known issues for this release.
4.8
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8860 | Both | The Check In / Check Out field is displayed on the organization details page as Check In instead of Check In / Check Out. | — |
MBL-8733 | Android | When attempting to open a .txt file alert attachment using Google docs, the file does not open and the "Saving" message appears and does not close. This issue applies to devices using Android 11 only. | — |
4.7.1
- There are no known issues for this release.
4.7
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8321 | Android | When using a OnePlus 6T device, an operator cannot access the alert publishing flow when an invalid fingerprint is provided for Biometric Authentication. | Disable the Biometric Authentication setting in the organization details screen on the BlackBerry AtHoc mobile app. |
4.6.1
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-8023 | iOS | The BlackBerry AtHoc mobile app does not get upgraded until Track Me is running on iOS devices. | — |
4.6
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-7573 | iOS | On the collaboration screen, the footer at the bottom appears blank, which makes the chat look like it is clipped. | — |
MBL-7584 | iOS | On the collaboration screen, the header scrolls. | — |
MBL-7593 | iOS | On the collaboration screen, the processing icon does not display until all historical information displays. | — |
4.5
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-1048 | iOS | If you send an emergency and then close the app while the app is still contacting the organization, the emergency is not sent. | — |
MBL-7371 | iOS | When the mobile app is launched from the app shortcut, the progress indicator is displayed as a white box. | — |
4.4
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-6864 | Android | The file name of an attachment is different in the alert details screen than the file name when the attachment is opened. | — |
MBL-7218 | iOS | With iOS 13, a thick black border appears around the Login screen fields. | — |
4.2.2
- There are no known issues for this release.
4.2
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-2070 | Android | Unable to do a manual refresh to view the latest information in the Delivery Summary section. | — |
MBL-3433 | Android | Device is connected to the internet but the "No network connectivity" banner is still displayed. | — |
MBL-5581 | Android | When the user is switching organization and sends an emergency using the 3D Touch app short cut, the emergency is not sent successfully. | — |
MBL-6862 | Both | Video recorded from a phone device while sending an emergency is blurry when the video is added as an attachment. | — |
4.1
- There are no known issues for this release.
4.0
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-5350 | Both | On the Change Location screen, the map is zoomed out on Android and zoomed in on iOS. | — |
3.5
Jira ID | Platform | Summary | Workaround |
|---|---|---|---|
MBL-3902 | Android | After sending an emergency and putting the mobile app in the background, when the emergency is sent, the mobile app opens. | — |