Known issues
This section lists known issues in
BlackBerry AtHoc
releases.7.17
Jira ID | Description | Workaround |
|---|---|---|
IPAWS | ||
IWS-66615 | When an IPAWS alert is created with a geolocation selected and the selected location is outside or partially outside of the authorized areas that the operator is allowed to target, the alert fails and the <geocode> element is missing from the payload. | — |
Users | ||
IWS-66989 | Geo imports fail when an address containing a line feed/carriage return is included in the import. The following error message is displayed: "the remote server returned an error: (400) Bad Request." | — |
7.14
Jira ID | Description | Workaround |
|---|---|---|
Alerting | ||
IWS-58156 | Alerts triggered from the mobile app do not display the icons on the map that are defined in the mobile event rules. | — |
IWS-61074 | Tabbing does not navigate correctly in alerts sent to the desktop app using the default template. | — |
IWS-62371 | When an initial attempt to send an SMS alert fails, but then is successful upon retry, the user tracking report continues to display an error message. | — |
External event alert | ||
IWS-58065 | Alerts are not triggered for external events when placeholders are added to the alert title in the out-of-the-box External Feeds Template. The External Feeds Template contains a [BFSTitle] placeholder by default. Adding additional placeholders to the title field can cause the title to have more than the maximum number of characters. | Do not add additional placeholders to the title field. |
IPAWS | ||
IWS-58653 | IPAWS COG to COG alerting does not function. | — |
Reporting | ||
IWS-62851 | The Alerts Usage report should not count silent ping alerts. | — |
7.9
Jira ID | Description | Workaround |
|---|---|---|
Alerting | ||
IWS-61005 | The Respond & Close button is not displayed correctly in an alert published using a legacy template with more than 4 response options. | — |
IWS-61053 | On the BlackBerry AtHoc desktop app, when tabbing using a keyboard, navigation through alert content is not in a sequential order and the user is unable to navigate through all response options. | — |
Desktop App | ||
IWS-56942 | The the CheckUpdate payload for the desktop app should be updated to remove unused nodes. | — |
Delivery Templates | ||
IWS-65737 | The BlackBerry AtHoc logo is broken on the System Generic Template delivery template when viewed on the Preview and Save page. | — |
Organizations | ||
IWS-66608 | If the time zone for an organization is changed in the General settings, the "Created On" date and time are not displayed correctly for newly created organizations on the Organizations Manager settings page. | — |
508 Compliance | ||
IWS-53421 | Tool tips are missing for many of the buttons, links, and search boxes in the alert and Account areas in the management system. | — |