Recover your forgotten username

On the

login

screen, click

Forgot Username?

under the

Username

field.

On the

Retrieve Username

screen, from the

Select Verification Method

list, select

Email

or

Text Message

.

Enter the email or text-messaging number associated with your

BlackBerry AtHoc

account.

If your system has reCAPTCHA enabled for user verification, select the

I'm not a robot

check box.

Click

Submit

. If your email address or text-messaging number is found in the

BlackBerry AtHoc

system, a message is displayed instructing you to check for your username in your email or text. If your email or text-messaging number is not found in the

BlackBerry AtHoc

system, a message is displayed.

Log in to Self Service using the username that appears in the email or text message.