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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. 7.18
  4. Self Service User Guide
  5. What is BlackBerry AtHoc Self Service?
  6. Reset your forgotten password

Reset your forgotten password

The information in the following topic is relevant only if you log in to Self Service using a username and password.
  1. On the login screen, click
    Forgot Password?
     under the
    Password
     field.
  2. On the
    Reset Password
     screen, from the
    Select Verification Method
     list, select
    Email
     or
    Text Message
    .
  3. Enter the email address or text-messaging number associated with your
    BlackBerry AtHoc
     account.
  4. If your system has reCAPTCHA enabled for user verification, select the
    I'm not a robot
     check box.
  5. Click
    Submit
    . If your email address or text-messaging number is found in the
    BlackBerry AtHoc
     system, a message is displayed instructing you to check your email or text for instructions to reset your password. If your email or text-messaging number is not found in the
    BlackBerry AtHoc
     system, a message is displayed.
  6. Open the email or text message, then click the
    Create/reset your password here
     link embedded in the body of the message.
  7. On the
    Create/Reset Password
     screen, enter your username.
  8. Click
    Next
    .
  9. On the
    Create/Reset Password
     screen, enter and re-enter your new password.
  10. Click
    Next.
     If your password meets the length and complexity requirements set by your administrator, a confirmation screen appears.
  11. Click
    Go to Login
    .