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Define alert template content

The Content section is used to define the key parts of an alert template in the system: the severity, title, body, type, response options, website links, attachments, and location details that are relevant.
  1. In the
    Severity
    field, select the severity level from the list.
    High severity is reserved for extreme emergencies. On the mobile application, it overrides the device sound settings to emit any sounds associated with the alert template.
  2. In the
    Title
    field, enter a one-line summary that communicates the purpose of the alert template. There is a 100 character maximum in this field. The title is required. However, this title is over-written by the Headline field of an incoming NWS feed. For more information, see Use placeholders for weather alerts.
  3. In the
    Body
    field, enter up to 4000 characters of text that communicate why the alert has been sent and provide instructions to the target audience. Note that the content in the Body field is over-written by the Description field of an incoming NWS feed. For more information, see Use placeholders for weather alerts.
  4. In the
    Type
    field, select the type that fits with the alert template you are creating.
  5. In the
    Response Options
    field, do one of the following:
    • Click
      Custom Response Options
      to view a list of preset responses you can add to the alert template.
    • Click
      Add Response Option
      to define one or more responses that alert recipients can send to let you know that they have received the message. If the response involves a call bridge, select the
      Call Bridge
      checkbox, then, in the two fields that appear below the checkbox, enter the call bridge number and passcode users need in order to respond.
  6. Optionally, in the
    More Info Link
    field, enter a URL that opens a web page where users can go to get more details about the alert when it is sent out.
  7. Optionally, if you entered a URL in the previous step, click
    Test URL
    to verify that the link works correctly.
  8. Optionally, in the
    Location
    field, click
    Add
    to access a map on which you can designate a geographic area for the alert or alert template. When you select Email or Desktop Popup in the Select Personal Devices section of an alert, the map image is included in the alert if this capability has been enabled for your organization.