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  2. BlackBerry UEM 12.23
  3. BlackBerry UEM 12.23 and UEM Cloud Release Notes
  4. Fixed issues in UEM 12.23 and UEM Cloud

Fixed issues in
UEM
 12.23 and
UEM Cloud

UEM
 on-premises 12.23 and
UEM Cloud
 (November 2025)

Installation and
UEM
 services fixed issues
In certain circumstances, after you installed
UEM
 version 12.22 and you tried to log in to the management console for the first time, the authentication process might have taken longer than expected and might have stopped with a "Login failed" error message. (EMM-157944)
Management console fixed issues
If you added a user to
UEM
 and you did not enable the user for device management, you did not have to associate an email address with the user. If you later enabled that user for device management and you tried to migrate the user to a different
UEM
 domain (Settings > Migration), the following error occurred because the user did not have an email address: “An error was encountered. The user cache could not be refreshed.” (EMM-157491)
When you enable a user for device management, if the user does not have an email address, an error message now prompts you to add an email address for the user before device management can be enabled.
When you enabled a
Chrome OS
 user in the management console, the user was successfully enabled, but an error message indicated that the action could not be performed. (EMM-157206)
When you viewed managed devices in the console, for
Chrome OS
 devices, the
Chrome OS
 icon did not display as expected in the OS column. (EMM-157196)
User, device, and app management fixed issues
If you assigned a SCEP profile with a key size of 3072 (the default setting), the profile did not apply as expected to
iOS
 devices. The default key size is now 4096. (EMM-158628)
If you configured directory synchronization and enabled offboarding, when a user with more than one device activated with a user privacy activation type was supposed to be offboarded from
UEM
, the offboarding process did not complete successfully. (EMM-158001)
If you used a .csv file to import directory user accounts into
UEM
, and you used the Directory UID column to specify a unique ID that
UEM
 could use to validate each directory user (instead of each user's email address), if any of the Directory UID values were not valid, the import process did not complete and no users are imported. (EMM-157829)