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  1. BlackBerry Docs
  2. BlackBerry UEM 12.23
  3. Managing administrators, users, and groups
  4. Creating and managing user accounts
  5. Manage user accounts

Manage user accounts

  1. In the management console, on the menu bar, click
    Users > Managed devices
    .
  2. Do one of the following:
    • To manage an individual user, search for and click a user account, then go to the next step.
    • To perform an action for multiple user accounts at once, select the check box beside each user account that you want to manage. Click an action above the user list (for example, you can add the selected user accounts to user groups) and follow the instructions on the screen.
  3. Do any of the following:
    Task
    Steps
    Edit a user's information.
    1. Click The Edit icon.
    2. Make changes to the user's account.
    3. Click
      Save
      .
    Add a note to a user's account.
    1. Click The Add Notes icon.
    2. Type your notes. The notes that you type are automatically saved and stored with the user account and not with an individual device.
    Assign an IT policy or profile to the user
    1. In the appropriate section, click The Add icon.
    2. Select the IT policy or profile that you want to assign. Follow the prompts and select the appropriate settings to complete the assignment.
    To remove an IT policy, profile, app, or app group from the user, beside the property that you want to delete, click The Remove icon.
    Synchronize information for a directory user
    Click The Sync icon.
    Delete a user account.
    1. Click The Delete icon.
    2. Click
      Delete
      .
  4. If you want to assign an app or app group to a user, do the following:
    1. In the
      Apps
       section, click The Add icon.
    2. Search for and select the app or app group that you want to assign.
    3. Click
      Next
      .
    4. In the
      Disposition
       drop-down list, select one of the following:
      • Required
        : Install the app automatically on devices and prevent users from uninstalling the app.
      • Optional
        : Allow users to install and uninstall the app.
      • Denied
         (
        Android
         only): Prevent users from installing the app.
    5. If you are assigning a
      Google Play
       app to
      Android Enterprise
       and
      Android Management
       devices, and you set the
      Disposition
       to required or optional, in the
      Update Mode
       drop-down list, click the appropriate option:
      • Default
        : When a new version of the app is available in
        Google Play
        , the device is notified. Any restrictions or conditions from an assigned device SR requirements profile are applied to the app update.
      • High Priority
        : When a new version of the app is available in
        Google Play
        , the device is notified. Any restrictions or conditions from an assigned device SR requirements profile are ignored. In larger deployments this can take up to 24 hours.
      • Postpone
        : When a new version of the app is available in
        Google Play
        , the device is notified after 90 days, then the update is applied using latest available version. Any restrictions or conditions from an assigned device SR requirements profile are applied. Note that users can manually update the app at any time.
    6. If you are assigning an
      Apple
       VPP app, and you set the
      Disposition
       to required or optional, in the
      Update Mode
       drop-down list, click the appropriate option:
      • Default
        : When a new version of the app is available, it will be pushed to devices automatically.
      • Postpone
        : When a new version of the app is available, it will not be pushed to devices automatically.
    7. For
      iOS
       devices, to assign per-app VPN settings to an app or an app group, in the
      Per app VPN
       drop-down list, select the settings to associate with the app or app group.
    8. If you assign an
      iOS
       or
      OS X
       app, choose the appropriate value in the
      Target
       drop-down list:
      • Work
        : The app is installed as a work app that you manage with
        UEM
        .
      • Personal
        :
        • If it is not a VPP app, the app is managed by
          UEM
           and a “personal” label is associated with the assigned app in the management console. The personal label does not impact how the app is managed on devices.
        • If it is an
          iOS
           or
          OS X
           VPP app with the
          Disposition
           set to Optional, the user will be redirected to the
          App Store
           to install the app as unmanaged. Unmanaged apps cannot be removed from devices by
          UEM
           and are not subject to
          UEM
           controls such as IT policy rules. When you set the app assignment as Optional and Personal, you are prompted to assign the appropriate VPP user license to devices so it can be treated as an unmanaged app. You must set “Assign license to” to “User” to make it an unmanaged app.
    9. If available, for
      iOS
       and
      Android
       devices, in the
      App configuration
       drop-down list, click the app configuration that you want to assign to the app.
    10. If you use
      Android Enterprise
       and have created tracks for apps in the
      Google Play
       console, in the
      Track
       drop-down list, click the track to assign to the app.
    11. Click
      Assign
      .