Fixed issues in

UEM

12.22 and

UEM Cloud

If

UEM

is configured with a large number of directory connections, when a user tried to log in to

UEM Self-Service

, the login might have failed. (EMM-158374)

If your

UEM

environment included profiles that were configured for older

UEM

snap-ins that are no longer supported, when you tried to upgrade to

UEM

12.22, the upgrade process failed. (EMM-158127)

If

UEM

tried to remove a device due to a "Device out of contact" compliance violation and did not succeed,

UEM

did not try to remove the device again. (EMM-157761)

If you used an administrator account that was scoped to manage specific user groups to import user accounts from a CSV file, those users were added to the scoped groups, but were not added to the All Users group. (EMM-158165)

After

Samsung

device users upgraded the

UEM Client

to version 12.45.0.158182 or later, some devices were incorrectly reported as out of compliance because they were identified as jailbroken by

UEM

. The issue is fixed in this release and will no longer occur. Devices that were impacted will remain in the incorrect out of compliance state; to resolve, please submit a ticket with

BlackBerry

Support. (EMM-157827)

During startup, the

UEM Core

did not correctly handle the version string format for certain patch releases of JRE 17. If this occurred, the

UEM Core

did not start as expected. (EMM-157607)

In a

UEM Cloud

environment, if you configured an administrator role to have access only to certain directory connections, administrators with that role were still able to access and manage users from other directories. (EMM-157961)

If you tried to remove multiple devices from

UEM

from the Managed devices screen (for example, 40 or more devices), the process might have taken longer than expected and might have caused the

UEM Core

to stop responding. (EMM-157825)

When you viewed an IT policy or certain profile types that were not in edit mode, you could modify settings, but the changes were not saved because the policy or profile was not in edit mode. (EMM-157727)

In the device SR requirements profile, the text above the OS update rule read "Work space only device OS update rule" even though the OS update rules apply to Work space only and Work and personal - full control activation types. (EMM-157611)

If you copied a

BlackBerry Dynamics

connectivity profile, certain configurations from the profile were not transferred as expected to the new copy of the profile. (EMM-157541)

The metadata available in the management console for

iPad mini

7th generation devices was not correct. (EMM-157498)

If you set your browser to display the management console in French, when you navigated to the Apps page and tried to add an app, a blank box displayed instead of the expected UI to add an app. (EMM-157470)

After upgrading through multiple versions of

UEM

, an error message displayed when you accessed certain pages in the management console (user device and summary pages, apps page), and compliance profiles did not display as expected. (EMM-157452)

In a

UEM Cloud

environment, if you had more than one tenant, you were not able to create new Intercede user credential profiles. (EMM-157440)

If you tried to change the device ownership of more than 17 devices at the same time, the following error displayed: “An error was encountered. The device ownership could not be updated.” (EMM-157382)

If you configured certificate-based authentication for the management console and you configured a login notice to display for administrator users, the notice would display a second time after administrators dismissed it. (EMM-157306)

When you navigated to Users > Device vulnerabilities, it may have taken longer than expected for results to display. (EMM-157303)

If you copied an existing app configuration for an

Android

app but did not change the name, you could not save the app configuration. An error message did not display indicating that the name must be unique. (EMM-157288)

In environments with one instance of

UEM

, when you checked the installed version in myAccount, it was incorrectly displayed as one version behind the actual version that was installed. (EMM-157259)

When you opened the app configuration for a

BlackBerry Dynamics

app, the following error message might have displayed if you tried to change a setting in a drop-down list: "An error was encountered. The action cannot be performed." (EMM-157224)

If you enabled the "Automatically update device OS (supervised only)" rule in an IT policy, when you changed the start time, the following error message displayed: "An error was encountered. The action cannot be performed." (EMM-157223)

After you assigned an Intercede user credential profile,

iPad

users did not receive a prompt to activate with MyID. (EMA-18761)

Due to a timing condition, when you assigned an Intercede user credential profile to an

iOS

device user and the user activated the

UEM Client

with MyID, in some cases the derived credentials certificates from MyID were not stored in the native keystore on the device. (EMA-18759)

The "View external integration settings" administrator role permission granted elevated permissions that were not intended (for example, granting the ability for an administrator to remove an

Android Enterprise

connection from the management console). (EMM-157970, EMM-157969)

If you assigned a compliance profile to

Apple

DEP users with the "OS update not applied" rule enabled,

UEM

was not able to deliver apps or IT policies to those users. (EMM-157891)

In specific circumstances, an offboarding exception that occurred during a group synchronization process caused the entire group synchronization process to roll back. (EMM-157848)

In specific circumstances, when you used

UEM

to update the OS on a supervised

iOS

device (Users > Managed devices > initiate update for one or more devices), an exception resulted in the OS update not being applied to the device, and the device could not receive further management commands from

UEM

. (EMM-157840)

If you configured

UEM

to synchronize with directory groups and you enabled offboarding, when

UEM

identified a user to offboard that was still associated with a device, it would attempt to wipe the device. If the device did not have the capability to be wiped, an exception was thrown and the user would not be offboarded. In this scenario,

UEM

now checks the device capabilities and proceeds to wipe the device or make the device unmanaged so that it can offboard the user. (EMM-157822)

In specific circumstances, when

UEM

synchronized directory groups, it could load a large number of objects into local memory and cause an out of memory event. (EMM-157721)

In specific circumstances, when

UEM

synchronized a large number of directory groups, it could cause an out of memory event. (EMM-157719)

Previously, an unlock key that you sent to a user from the management console, or that a user generated with the

UEM Self-Service

console, could only be used to unlock the

BlackBerry Dynamics

app that the key was generated for. The unlock key can now be used to unlock any

BlackBerry Dynamics

app on the user's device. The key expires after it is used to unlock a

BlackBerry Dynamics

app. You or the user must generate a new key for each app that the user wants to unlock. (EMM-157675)

After upgrading

UEM

, connections to

Microsoft Active Directory

might not have worked as expected. This was resolved by additional port requirements for outbound connections to Microsoft Active Directory. (EMM-157496)

If you sent a delete all device data command to an

iOS

17 or later device and selected the "Enable Return to Service" option, the selected

Wi-Fi

profile was not assigned to the device as expected after the device data was deleted. (EMM-157464)

In a rare circumstance, when a user used an unlock key to unlock a

BlackBerry Dynamics

app on an

iOS

device, it caused the device to be wiped. (EMM-157277)

If you used

UEM

to distribute B2B apps to

iOS

devices from the Apple VPP store,

UEM

was not able to update the apps on devices from the VPP store. (EMM-157145)