View the log files for BlackBerry Secure Connect Plus

Two log files record data about

BlackBerry Secure Connect Plus

:

BSCP: log data about the

BlackBerry Secure Connect Plus

server component

BSCP-TS: log data for connections with the

BlackBerry Connectivity

app

In an on-premises environment, the files are located by default at <drive>:\Program Files\BlackBerry\UEM\Logs\<yyyymmdd>. On each computer that hosts a

BlackBerry Connectivity Node

instance, the log files for

BlackBerry Secure Connect Plus

are located at <drive>:\Program Files\BlackBerry\BlackBerry Connectivity Node\Logs\<yyyymmdd>.

In a cloud environment, on each computer that hosts a

BlackBerry Connectivity Node

instance, the log files are located by default at <drive>:\Program Files\BlackBerry\BlackBerry Connectivity Node\Logs\<yyyymmdd>.

Purpose	Log file	Example
Verify that BlackBerry Secure Connect Plus is connected to the BlackBerry Infrastructure	BSCP	2015-01-19T13:17:47.540-0500 - BSCP {TcpClientConnectorNio#2} logging.feature.bscp.service\|logging.component.bscp.pss.bcp [{}] - DEBUG Received Ping from [id: 0x60bce5a3, /10.90.84.22:28231 => stratos.bcp.bblabs.rim.net/206.53.155.152:3101], responding with Pong.2015-01-19T13:18:22.989-0500 - BSCP {ChannelPinger#1} logging.feature.bscp.service\|logging.component.bscp.pss.bcp [{}] - DEBUG Sending Ping to [id: 0xb4a1677a, /10.90.84.22:28232 => stratos.bcp.bblabs.rim.net/206.53.155.152:3101]
Verify that BlackBerry Secure Connect Plus is ready to receive calls from the BlackBerry Connectivity app on devices	BSCP-TS	47: [14:13:21.231312][][3][AsioTurnSocket-1] Connected, host=68-171-243-141.rdns.blackberry.net 48: [14:13:21.239312][][3][AsioTurnSocket-1] Creating TURN allocation 49: [14:13:21.405121][][3][AsioTurnSocket-1] TURN allocation created
Verify that devices are using the secure tunnel	BSCP-TS	74: [10:39:45.746926][][3][Tunnel-2FFEC51E] Sent: 2130.6 KB (1733), Received: 201.9 KB (1370), Running: 00:07:00.139249