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I have a
BES10
environment

If you have a
BES10
environment and you want to move to BlackBerry UEM, review:
You must migrate users, devices, groups and other data to
UEM
version 12.9, then migrate or upgrade by two
UEM
versions at a time (for example, 12.9 to 12.11, 12.11 to 12.13, and so on) to the latest
UEM
version.