BlackBerry Connect

log files

BEMS-Connect

service logs information in different log files and saves them to the different folder locations depending on the installation configuration of the

BEMS-Connect

service. These log files are required when troubleshooting

Connect

issues. The log files contain critical information for the instant messaging server that is used in your environment (for example,

Cisco Unified Communications Manager

for communications, and

Skype for Business

using non-trusted application mode or trusted application mode).