Add a shared mailbox to BlackBerry Work

Before you can add a mailbox that has been shared with you to BlackBerry Work, the person that wants to assign you as their delegate, must Set up Microsoft Outlook to allow someone else to manage your mail and calendar.

Alternatively, your Microsoft Exchange administrator can also grant you access to the BlackBerry Work user's mailbox or a shared mailbox using the Exchange Control Panel (ECP) or Exchange Admin Console (EAC) or Exchange Management Shell. For more information on using the ECP or EAC, see the Microsoft resource Shared mailboxes in Exchange Server and Manage permissions for recipients.

The amount of control that you have over the shared mailbox depends on the permissions that are granted. The following are the permission levels:

  • Reviewer: You can read items in your folders.
  • Author: You can read and create items, and change and delete items that the mailbox owner creates. For example, as a delegate, you can create task requests and meeting requests directly in your Task or Calendar folder and then send the item on behalf of the mailbox owner.
  • Editor: You can do everything that an Author has permission to do and additionally can change and delete the items that you created.

After you add the shared mailbox, two weeks of email messages are synchronized to BlackBerry Work from the mailbox.

  1. Tap The BlackBerry Launcher icon > The settings icon.
  2. Tap Mail.
  3. Tap Shared Mailboxes.
  4. Tap The Add icon.
  5. In the Email field, type the email address of the owner of the shared mailbox that you want to add.
  6. When BlackBerry Work locates the account in the GAL, tap the account to add it.
  7. Tap Check Permissions > Add.
Note: You can also add a shared mailbox from the navigation drawer. From your Inbox or other mailbox, tap The Add icon > tap The Expand icon - down arrow and then tap Add account.