Activate an iOS or Android device

You can activate your iOS or Android device to associate it with your organization's environment so that you can access work data on your device.

In BlackBerry UEM Self-Service, Create an activation password or QR Code.

  1. On the device, install the BlackBerry UEM Client. You can download the BlackBerry UEM Client from the App Store or Google Play.
  2. On the device, tap UEM Client.
  3. Read the license agreement and tap I Agree.
  4. Type your work email address and tap Go or Next.
  5. If necessary, type the server address and tap Go or Next. You can find the server address in the activation email message you received or in BlackBerry UEM Self-Service.
  6. Type your activation password and tap Activate My Device.
  7. Perform one of the following tasks:

    Task

    Steps

    Complete the activation of your iOS device.

    1. Tap OK to install the required certificate.
    2. Follow the instructions on the screen to complete the activation.
    3. If you are prompted to enter the password for your email account or the passcode for your device, follow the instructions on the screen.

    Complete the activation of your Android device.

    1. Tap Next.
    2. Tap Activate.
    3. If you are prompted, follow the steps to install work space apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the BlackBerry UEM Client and tap About.
    • For iOS devices: In the Activated Device and Compliance Status sections, verify that the device information and the activation time stamp are present.
    • For Android devices: In the Activated Device section, verify that the device information and the activation time stamp are present.
  • In BlackBerry UEM Self-Service, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.