Activate a Windows 10 or Windows 10 Mobile device

You can activate your Windows 10 tablet or computer or your Windows 10 Mobile phone to associate it with your organization's environment so that you can access work data on your device.

  • In BlackBerry UEM Self-Service, Create an activation password or QR Code.
  • To activate your Windows 10 tablet or computer or your Windows 10 Mobile phone on BlackBerry UEM, you must install a certificate. You can find a link to the certificate in the activation email you received. If you did not receive a link to the certificate, contact your administrator for assistance.
  1. Using the Microsoft Outlook app, or using your online email service in the browser, open your Inbox.
  2. In your Inbox, tap the activation email message that you received from your administrator.
  3. Tap the link to the certificate server.
  4. Perform one of the following tasks:

    Task

    Steps

    Install a certificate on your Windows 10 tablet or computer.
    1. In the certificate download notification, tap Open.
    2. Tap Install Certificate.
    3. Select the Local Machine option. Tap Next.
    4. Select the Place all certificates in the following store option. Tap Browse.
    5. Select Trusted Root Certification Authorities. Tap OK.
    6. Tap Next.
    7. Tap Finish.
    8. Tap Yes.
    9. Tap OK.
    10. Tap the Start button.
    11. Tap Settings.

    Install a certificate on your Windows 10 Mobile phone.

    1. Tap the certificate.
    2. Tap Install.
    3. Tap OK.
    4. Tap the Windows button to return to the Start menu.
    5. Swipe left to open the apps menu.
    6. In the apps menu, tap Settings.
  5. Tap Accounts.
  6. Tap Work access.
  7. Tap Connect.
  8. In the Email address field, type your email address. Tap Continue or Enter.
  9. If you are asked for your server address, in the Server field, type your server address or activation URL and tap Continue or the arrow button. You can find your server address or activation URL in the activation email that you received from your administrator or in BlackBerry UEM Self-Service when you set your activation password.
  10. In the Activation password field, type your activation password and tap Continue. You can find your activation password in the activation email that you received from your administrator, or you can set your own activation password in BlackBerry UEM Self-Service.
  11. Tap Done. The activation process is complete.
To verify that the activation process completed successfully, perform one of the following actions:
  • On the device, open the Work access app and check that your account is listed. Tap your account and select Info. Check the sync status information to make sure that your device is connected to BlackBerry UEM.
  • In BlackBerry UEM Self-Service, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.