Finding log files in an on-premises environment

By default, a server log file is created for each on-premises BlackBerry UEM component and is stored daily on the computer where the component is installed. If you install multiple UEM instances, each computer creates its own log files. UEM names the log files <server_name>_<component_identifier>_<yyyymmdd>_<log_number>.<file extension> (for example, BBServer01_MDAT_20140730_0001.txt).

The following log files are available in an on-premises UEM solution:

  • Log files for components used to manage iOS, Android, and Windows devices.

    Log files are:
    • ACCS - Tomcat access log files for BlackBerry UEM Core
    • BGS - BlackBerry Gatekeeping Service log files
    • BP - BlackBerry Proxy service log files
    • BSG - BlackBerry Secure Gateway log files
    • CORE - BlackBerry UEM Core log files
    • EVNT - BlackBerry UEM Core event log files
    • TMCT - Tomcat server log files for BlackBerry UEM Core
    • UI - BlackBerry UEM management console log files

    Additional log files are created when you first install UEM.

    By default these log files are stored in <drive>:\Program Files\BlackBerry\UEM\Logs\<date or folder name>

  • Log files used for BlackBerry Secure Connect Plus are:
    • BSCP - BlackBerry Secure Connect Plus log files which log data for connections with the BlackBerry Secure Connect Plus app
    • BSCP-TS - BlackBerry Secure Connect Plus core log files which log data about the BlackBerry Secure Connect Plus component

  • Log files for BBM logs, phone logs, PIN to PIN logs, SMS/MMS logs, and video chat logs are stored in .csv format and are used to audit app activity.

    By default, app audit log files for Android devices are stored in C:\Program Files\BlackBerry\UEM\Logs\.