Updating the BlackBerry Connectivity app
The latest BlackBerry Connectivity app is available in Google Play and from BlackBerry myAccount Software Downloads.
- Android users: Instruct device users to update to the latest versions of the BlackBerry UEM Client and the BlackBerry Connectivity app available in Google Play. For devices that don't have access to Google Play, follow the instructions in Update the BlackBerry Connectivity app for Samsung Knox Workspace, Android Enterprise, and Android Management devices that don't have access to Google Play.
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Samsung Knox Workspace users:
- For Knox devices that have Google Play app management enabled, instruct device users to update to the latest versions of the BlackBerry UEM Client and the BlackBerry Connectivity app available in Google Play. In the UEM management console, make sure that you set the BlackBerry Connectivity app to be sent to “All Android devices” and assign it to the appropriate users and groups.
- For Knox devices that don’t have Google Play app management enabled, follow the instructions in Update the BlackBerry Connectivity app for Samsung Knox Workspace, Android Enterprise, and Android Management devices that don't have access to Google Play.
Note: If you use CA certificate profiles to distribute CA certificates to Android or Knox Workspace devices, verify that the certificates that you uploaded are DER-encoded with a .der file extension, or PEM-encoded with a .pem file extension. CA certificates that do not meet these requirements might cause connection issues for the BlackBerry Connectivity app.