Update the BlackBerry Connectivity app for Samsung Knox Workspace, Android Enterprise, and Android Management devices that don't have access to Google Play

Follow the instructions below to update the BlackBerry Connectivity app on users' devices to the latest version.

To benefit from the latest server updates, it is a best practice to upgrade to the latest version of BlackBerry UEM.

  • Visit BlackBerry myAccount Software Downloads to download the latest version of the BlackBerry Connectivity app. Save the files on each computer that hosts a UEM instance.
  • Instruct Knox Workspace device users to update the BlackBerry UEM Client to the latest version available in Google Play.
  • For Knox Workspace activations, since the latest release of the BlackBerry Connectivity app is available in Google Play, users can update the app themselves. You must still complete the following steps to configure UEM to support the app.
  • For Android Enterprise and Android Management activations, users can update to the latest release of the BlackBerry Connectivity app from Google Play themselves if Google Play is enabled in the workspace. You must still complete the following steps to configure UEM to support the app.
  • To configure UEM to support the BlackBerry Connectivity app for devices that need BlackBerry Secure Connect Plus:
  1. In the UEM management console, on the menu bar, click Apps.
  2. Click The Add an app icon > Internal apps.
  3. Click Browse and select the .apk file for the latest BlackBerry Connectivity app for Android.
  4. Click Add.
  5. In the Send to field, select All Android devices.
  6. Deselect Publish app in Google domain.
  7. Click Add.
  8. Assign the app that you added in the previous step to devices that don't have access to Google Play. The app disposition must be set to Required.
UEM sends a policy update notification to the UEM Client on Knox Workspace devices. The UEM Client updates the BlackBerry Connectivity app when the app is assigned as a required app.