Create an email profile

The required profile settings vary for each device type and depend on the mail server used in your organization's environment.

If you use certificate-based authentication between devices and your mail server, you must create a CA certificate profile and assign it to users. You must also make sure that devices have a trusted client certificate.
  1. In the management console, on the menu bar, click Policies and profiles.
  2. Click Email, calendar and contacts > Email.
  3. Click The Add icon.
  4. Type a name and description for the profile.
  5. If necessary, type the domain name of the mail server. If the profile is for multiple users who may be in different Microsoft Active Directory domains, you can use the %UserDomain% variable.
  6. In the Email address field, perform one of the following actions:
    • If the profile is for one user, type the email address of the user.
    • If the profile is for multiple users, type %UserEmailAddress%.
  7. Type the host name or IP address of the mail server.
  8. In the Username field, perform one of the following actions:
    • If the profile is for one user, type the username.
    • If the profile is for multiple users, type %UserName%.
    • If the profile is for multiple users in an HCL Traveler environment, type %UserDisplayName%.
  9. Optionally, if your organization uses a mailbox that multiple iOS device users can access, in the Password field, specify the password for the mailbox.
  10. If you configured server groups to direct BlackBerry Secure Gateway traffic to a specific regional connection to the BlackBerry Infrastructure, in the BlackBerry Secure Gateway Service server group drop-down list, click the appropriate server group.
  11. Click the tab for each device type in your organization and configure the appropriate values for each profile setting.
  12. Click Add.
  • If necessary, rank the profile.
  • Assign the profile to the appropriate groups and user accounts.