Set an expiry time for commands

When you send the "Delete all device data" or "Delete only work data" command to a device, the device must connect to BlackBerry UEM for the command to complete. If the device is unable to connect to UEM, the command remains in a pending status and the device is not removed from UEM unless you manually remove it. Alternatively, you can configure UEM to automatically remove devices when the commands do not complete after a specified amount of time.
  1. In the management console, on the menu bar, click Settings > General settings > Delete command expiration.
  2. For one or both commands, select Automatically remove the device if the command expires.
  3. In the Command expiration field, type the number of days after which the command expires and the device is automatically removed from UEM.
  4. Click Save.