Add an iOS app to the app list

When you add public iOS apps to the app list, the connection to the App Store is made directly from the computer that is running the BlackBerry UEM console. If your organization is using a proxy server, you must ensure that no SSL interception occurs. For more information on ports that must be open, see KB 52777.
  1. In the management console, on the menu bar, click Apps.
  2. Click the Add an app icon.
  3. Click App Store.
  4. In the search field, search for the app that you want to add. You can search by app name, vendor, or App Store URL.
  5. In the drop-down list, select the country of the store that you want to search in.
  6. Click Search.
  7. In the search results, click Add to add an app.
  8. To filter apps in the app list by category and to organize the apps into categories in the work apps list on users' devices, you can select a category for the app. In the Category drop-down list, do one of the following:

    Task

    Steps

    Select a category for the app.

    In the drop-down list, select a category.

    Create a category for the app.
    1. Type a name for the category. The new category will appear in the drop-down list with the "new category" label beside it
    2. Press Enter.
    3. Press Enter again.
  9. In the App rating and review drop-down list, perform one of the following actions. When multiple versions of the app exist, the setting specified applies to all versions of the app.
    • If you want users to rate and provide reviews of apps and see all reviews submitted by other users in your environment, select Public mode.
    • If you want users to only rate and provide reviews of apps, select Private mode. Users cannot see reviews provided by other users. You can see reviews in the BlackBerry UEM management console.
    • If you don't want users to rate or provide reviews of apps or see reviews provided by other users, select Disabled.
  10. In the Supported device form factor drop-down list, select the form factors that the app can be installed on. For example, you can prevent the app from being available in the Work Apps app for iPad but allow it for iPhone.
  11. If you want the app to be deleted from the device when the device is removed from BlackBerry UEM, select Remove the app from the device when the device is removed from BlackBerry UEM. This option applies only to apps with a disposition marked as required and the "Default installation for required apps" setting is set to prompt once. You set the disposition of the app when you assign the app to a user or group.
  12. If you want to prevent apps on iOS devices from being backed up to the iCloud online service, select Disable iCloud backup for the app. This option applies only to apps with a disposition marked as required. You set the disposition of the app when you assign the app to a user or group.
  13. In the Default installation for required apps drop-down list, perform one of the following actions:
    • If you want users to receive a prompt to install the app on their iOS devices, select Prompt once.
    • If you don't want users to receive a prompt, select No prompt.
    If users dismiss the prompt or don't receive a prompt, they can install the app later from the Work Apps screen in the BlackBerry UEM Client app or the Work Apps icon on the device. This option to prompt the user applies only to apps with a disposition marked as required. You set the disposition of the app when you assign the app to a user or group.
  14. In the Convert installed personal app to work app drop-down list, select one of the following:
    • To convert the app to a work app if it is already installed, select Convert. After you assign the app to a user, the app is converted to a work app and can be managed by BlackBerry UEM.
    • If you don't want to convert the app to a work app if it is already installed, select Do not convert. After you assign the app to a user, the app cannot be managed by BlackBerry UEM.
  15. If the app settings can be preconfigured (for example, connection information), and you want to do so, obtain the configuration details from the app vendor and perform the following actions:
    1. In the App configuration table, complete one of the following tasks:

      Task

      Steps

      Create an app configuration from an XML template.
      1. Click The Add icon > Create from a template.
      2. Click Browse and select the template that you want to add.
      3. Click Upload.
      4. For each setting, enter the value that you want to set.

      Copy another app configuration.
      1. Click The Add icon > Copy from an app configuration.
      2. In the Copy from drop-down list, select the app configuration that you want to copy.
      3. For each setting, edit the key name or value.

      Create an app configuration manually.
      1. Click The Add icon > Configure manually.
      2. For each setting that you want to add, click The Add icon and select a value type for the setting.
      3. For each setting, enter the key name and the value that you want to set.
    2. Type a name in the App configuration name field.
    3. Click Save.
    4. If necessary, use the arrows to move the profiles up or down the ranking. When an app is assigned more than once with different app configurations, the app configuration with the higher rank applies.
  16. Click Add.